Terms and conditions of use

Terms and Conditions

Last updated 1 July 2023

DISCLAIMER

By registering on this website, you accept our terms and conditions. If you do not understand or do not accept our terms and conditions, please do not register. Please remember to review the terms and conditions periodically, as they may change from time to time. A copy of these terms and conditions are included with the 'Welcome' email sent out upon registration. If you did not read these terms and conditions before registering and discover that you do not agree with any, or all, of these terms and conditions, please contact us to disable your account as soon as possible.

Engaging English is property of Simply Everything Online, hereinafter referred to as "Simply Everything'.

PURPOSE OF THE WEBSITE

The Engaging English website developed for the following purpose:

As an online shop, allowing members to shop in a secure environment

WEBSITE USE

Simply Everything takes every precaution to keep information safe and secure. We would hate for the personal information of any of our subscribers/members/users to fall into the wrong hands. Please keep your username and password private.

HOURS OF BUSINESS

Orders can be placed 24 hours a day all year round, through our website.
Our telephone lines are open from 08h30 – 16h30 Monday to Thursday, 08h30 - 15h00 on Fridays and are closed weekends and public holidays.

ORDER CONFIRMATION

Once we have received your order, we will send a confirmation email to the email address registered on the site that we have received this order.
Please contact us should you not receive this email.
Orders are not confirmed until payment is received.
Order processing will commence as soon as we have received payment for the order.
A receipt will be sent for payment as soon as it reflects in our bank account. If you have made a payment, and you have not received a payment receipt within 2 days, please contact us.
If an 'out of stock' item is ordered, the stock for this item will only be ordered once payment is received.
If payment is not received within 7 days, the order will automatically be cancelled.

PAYMENT OPTIONS

Credit Card, Debit Card, Instant EFT, Bank Transfer/Deposit, Mobicred, MoreTyme, S-Bucks

Please wait for your order confirmation email before paying us by bank transfer (EFT) or deposit, as you will need to use your order number as the reference for your payment. Please note we will not be able to allocate your payment to your order without this reference number.

Our banking details are as follows:

Account Holder: Simply Everything

Bank: Standard Bank

Branch Code: 016342

Account number; 421697776

Account Holder: Simply Everything

Bank: FNB

Branch Code: 255005

Account number: 62497965081

Please send confirmation of your EFT or bank deposit by email to info@simplyeverything.co.za

PAYMENT GATEWAY (Credit or Debit Card, InstantEFT, Mobicred)

When paying with your Credit or Debit Card, or by using the Instant EFT or Mobicred option, you will we re-directed to the PayFast payment website. Please note that no payment details are recorded on our website.
More information on PayFast can be viewed on their website or by clicking here. Notifications of these payments will be sent directly to us.
To pay with Mobicred, an application has to made on Mobicred - www.mobicred.co.za. The Mobicred facility is subject to approval on Mobicred's website.

PRICING

Simply Everything reserves the right to increase the price on any product without notice.

STOCK AVAILABILITY

Books are printed per order. Printing usually takes about 10 working days per order.
Please remember that printers close over the festive season. Last orders placed for the year on the last working day before the 10th December each year and orders will be placed on the first working day after the 10th January each year.

DELIVERY

A delivery fee applies to each order under R5000 and is added to the order upon checkout.
Delivery can be made through the postal service or by Simply Everything’s elected courier company.
PUDO: Please allow up to 5 working days after dispatch for Pudo deliveries to reach your selected locker. A tracking number will be sent as soon as it is available. Please ensure that your parcel is collected from your selected locker within 24 hours.
THE COURIER GUY: Simply Everything uses The Courier Guy as its elected courier to complete deliveries nationwide. Delivery usually occurs within 6-96 hours after dispatch depending on time of dispatch and location of delivery. If the recipient is unavailable for receipt of delivery or if an incorrect address is given, or there is any other reason which is not the fault of Simply Everything or its courier company for non-delivery, a re-delivery charge will be levied. If there is a representative who can accept the parcel on behalf of the recipient, the order will be delivered. However, neither Simply Everything nor its courier company can be held responsible for any loss or damage suffered when the parcel is accepted by a representative of the recipient. Please ensure that a telephone number is supplied.

PRODUCT RETURNS

No returns will be accepted on branded/personalised products. Please ensure that you have received a sample of your branded item before placing your order, as we do not accept the return of branded or personalised items.

REFUNDS

Refunds are only processed for orders placed for out of stock items where no suitable alternative is available.

COMMUNICATION

Please note that by registering on our website, you are automatically added to our database and therefore will receive electronic communication from us. This communication can be in the form of emails or messages to your mobile, if your mobile number is provided.
Most system-generated messages will be delivered to your email. From time to time, we may send marketing information to your email or mobile.
Registering on our website indicates that you are interested in the products that we offer. We do not approve of spam, and will always include an opt-out in all forms of communication - if you are not interested in receiving communication via that specific channel, please follow instructions to have yourself removed from the contact list for that medium. Please note that if you click on a link to unsubscribe or reply to the message or request to be taken off the list, YOU WILL BE REMOVED and will no longer receive communication in that form.
When reporting messages as spam, please bear in mind that there are customers who use specific channels as their preferred method of communication, even if these channels are not acceptable to others. When we are reported for spam, it can impede our ability to communicate with customers that have chosen that method to communicate with us, as well as our ability to communicate with them.

CLIENT FEEDBACK

Please let us know if you have any questions, comments, complaints or concerns at any time!! We would love to hear how you have enjoyed your experience – positive or negative! Give us a call during our normal business hours (Monday to Friday, 08h30 – 16h30). If you are callling outside of our normal office hours, you can leave a voicemail. Alternatively, you can email or fax us. Whichever method you choose, we will get back to you within one business day. Please be sure to include your contact details so that we can get back to you. Tel: 083 612 0155 - Whatsapp 083 612 0155 – Fax: 086 679 1936 - Email: info@simplyeverything.co.za - Online message

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Terms and conditions of use